Effective Date: 01/01/2025Welcome to CollWi ("Site"). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website. We comply with international data protection regulations, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and other relevant laws.1. Data ControllerThe Data Controller is CollWi PBC, located in Delaware, and can be contacted via email at [email protected].2. Information We Collect2.1 Personal InformationWe collect personal information you provide directly to us when you:
Contact Forms: When you submit an information request via our website, we collect your name, surname, email address, and phone number. This data is necessary to respond to your inquiries.
Browsing Data: When you browse our website, cookies and other technologies collect information about your site usage. For more details, refer to our Cookie Policy.
Create an account (e.g., name, email address, date of birth, payment details).
Complete your profile (e.g., interests, goals, profile picture).
Participate in group sessions, coaching programs, or other platform features.
Contact our support team (e.g., email, phone number).
2.2 Usage InformationWe collect information about your interactions with our platform, including:
IP address, browser type, and device information.
Browsing Data: When you browse our website, cookies and other technologies collect information about your site usage. For more details, refer to our Cookie Policy.
Pages viewed, features used, and time spent on the platform.
Chat logs (only for quality assurance or troubleshooting purposes).
2.3 Cookies and Tracking TechnologiesWe use cookies and similar technologies to:
Improve platform functionality and performance.
Personalize your experience.
Analyze usage trends and gather aggregate data.
3. How We Use Your InformationWe use your information to:
Provide and improve our platform and services.
Facilitate group coaching sessions and communication between users.
Personalize your experience based on your preferences and activities.
Process payments and manage your account.
Communicate with you regarding updates, promotions, and important notifications.
Enforce our Terms and Conditions and other policies.
Communications: To respond to your questions or contact requests.
Website Security and User Experience: Browsing data is used to ensure website security, improve your browsing experience, and analyze site usage.
Sessions/Programs management: to schedule and manage your coaching sessions and respond to related inquiries.
We may use your data for marketing communications, newsletters, or advertising purposes.
4. Sharing Your InformationWe do not sell or rent your personal information. We may share your information with:
Service Providers: Third-party vendors who assist us with platform operations, payment processing, analytics, or customer support.
Legal Obligations: Authorities or legal entities if required by law, regulation, or to protect our legal rights.
Consent-Based Sharing: Other users within the group coaching programs, but only as necessary for the program’s functionality and with your explicit consent.
5. Data SecurityWe take reasonable measures to protect your information, including:
Encryption of sensitive data.
Regular security audits and monitoring.
Access controls to limit who can view or handle your data.
We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage users to safeguard their account credentials.
6. Data RetentionWe retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.7. Your RightsDepending on your location, you may have the following rights under applicable data protection laws:
Access your personal data.
Request rectification or deletion of your personal data.
Restrict or object to the processing of your data.
Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
8. Children’s PrivacyOur platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.9. International Data TransfersIf you are located outside the United States, please note that your data may be transferred to and processed in the United States or other countries where our servers or service providers are located. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the "Effective Date" revised accordingly. We encourage you to review this Privacy Policy periodically.Contact UsFor questions, concerns, or support, please contact us at:Customer Care Email: [email protected]Tech Support Email: [email protected]Thank you for trusting CollWi with your personal growth journey. Your privacy is our priority.
